Privacy Policy
At Energy Protech, we are committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our consulting services related to energy, home security, and safety.
We collect personal information such as your name, address, email, phone number, and payment details. Additionally, we gather property information, including details about your home, energy usage, security systems, and safety concerns. When you visit our website, we may also collect technical information like your IP address, browser type, and device information.
Your information is used to provide personalized consulting services tailored to your needs. We also use it to communicate with you about appointments, updates, and offers, as well as to process payments and manage billing. Additionally, we analyze this data to improve our services and website functionality.
We do not sell or rent your personal information to third parties. However, we may share information with trusted partners, such as energy providers or security system vendors, but only with your explicit consent. In certain cases, we may disclose information if required by law or to protect our rights and safety.
To ensure the security of your data, we implement industry-standard measures to prevent unauthorized access, alteration, or disclosure. All sensitive information is encrypted during transmission and storage.
You have the right to access, update, or delete your personal information at any time. You may also opt out of marketing communications if you no longer wish to receive them.
Our website uses cookies to enhance user experience and analyze site traffic. You can disable cookies in your browser settings if you prefer.
This Privacy Policy may be updated periodically to reflect changes in our practices. Any updates will be posted on our website. If you have questions or concerns about your privacy, please contact us at info@energyprotech.com
Refund Policy
At Energy Protech, we strive to deliver high-quality consulting services for energy, home security, and safety. If you are not satisfied with our services, please review our refund policy below.
Refunds may be requested if services are not delivered as agreed upon in the contract. However, refunds are not applicable for services already rendered or consultations that have been completed.
To request a refund, submit a written request to info@energyprotech.com within [30] days of the service date. Include your name, contact details, and a detailed explanation of the issue. We will review your request and respond within [30] business days. If approved, refunds will be processed within [30] business days via the original payment method.
Please note that certain items are non-refundable, including travel fees, third-party costs, or expenses incurred during the consultation process.
If you need to cancel a scheduled consultation, a refund may be issued depending on the notice period. A full refund will be provided if the cancellation is made [30] days before the appointment. A partial refund may be issued if the cancellation occurs within [30] days of the appointment. No refund will be provided for cancellations made on the day of the appointment.
If you are dissatisfied with the resolution of your refund request, you may escalate the issue to [info@energyprotech.com] for further review.
For questions about our refund policy, please contact us at info@energyprotech.com